FAQ
FAQ – apnibooks.pk
CSS & PMS Competitive Exam Books in Pakistan
Welcome to the apnibooks.pk FAQ section. Here you’ll find answers to the most common questions about our CSS & PMS competitive exam books, ordering process, delivery, and support. If you need further assistance, feel free to contact us anytime.
1. What is apnibooks.pk?
apnibooks.pk is an online bookstore in Pakistan specializing in CSS, PMS, and competitive exam preparation books. We provide original, physically available books to students across Pakistan with reliable delivery and support.
2. How can I place an order on apnibooks.pk?
Placing an order is simple:
Browse our CSS & PMS book collection
Add your selected books to the cart
Proceed to checkout and enter your shipping details
Choose your payment method and confirm the order
You will receive order confirmation details after placing your order.
3. What payment methods do you accept?
We currently accept the following payment methods:
Bank Transfer
JazzCash
UPaisa
GooglePay Visa Card Master Card
Cash on Delivery (selected locations)
Available options will appear during checkout.
4. How do I track my order?
Once your order is shipped, our team will share tracking details via WhatsApp or SMS, allowing you to monitor your shipment until delivery.
5. Do you offer free shipping?
Free shipping is available on selected items or during special promotions. Any active shipping offers will be clearly mentioned on the website.
6. How long does delivery take?
Estimated delivery time:
Standard Delivery: 2–4 working days
Delivery times may vary depending on location, weather conditions, or courier service.
7. Can I cancel or modify my order?
Orders can be canceled or modified within 24 hours of placement. After this time, the order may already be processed or shipped.
📧 Contact us as soon as possible at order@apnibooks.pk
📱 WhatsApp/Helpline: +92 312 4474047
8. Do you accept returns or exchanges?
Yes. Returns are accepted only for damaged, defective, or incorrect items.
Please contact us within 2 days of receiving the order for assistance.
For complete details, refer to our Return & Refund Policy.
9. Do you sell digital books or eBooks?
Currently, apnibooks.pk only sells physical books. We do not offer digital books or eBooks at this time.
10. Is it safe to shop on apnibooks.pk?
Yes. Our website uses secure systems and safe payment handling to protect customer information. Your privacy and security are important to us.
11. How can I contact customer support?
You can contact our support team through:
📧 Email: order@apnibooks.pk
📱 WhatsApp & Helpline: +92 312 4474047
🕒 Support Hours: 11:59 AM – 07:00 PM (Monday to Saturday)
12. How can I stay updated on new books and offers?
Follow us on Instagram to see:
Real photos of physical books
Inside content pages
New arrivals & promotions
This helps you choose the right books before buying.
13. What if I forget my account password?
You can reset your password by:
Going to the Login page
Clicking Forgot Password
Entering your registered email
Following the reset instructions
If you face any issue, contact us at order@apnibooks.pk
.
14. Do you ship internationally?
YES ( 📱 WhatsApp us at +92 312 4474047)
15. How do I know which CSS or PMS books to buy?
You can browse books by subject or exam category.
If you need guidance, our team is happy to help you choose the right CSS or PMS preparation books.
📱 WhatsApp us at +92 312 4474047
16. Do you offer bulk discounts?
Yes, bulk discounts are available for:
Educational institutions
Coaching centers
Group orders
📧 Contact us at order@apnibooks.pk for details.
17. What if I receive a damaged or wrong book?
If you receive a damaged or incorrect item, notify us within 2 days of delivery. We will arrange a replacement or refund, depending on the situation.
18. Can I change my shipping address after ordering?
Please contact us immediately if you need to change your shipping address:
📧 order@apnibooks.pk
📱 +92 312 4474047
Address changes may not be possible once the order is shipped.
19. Do you sell books for exams other than CSS & PMS?
Our main focus is CSS and PMS competitive exams, but we are working to expand our range of competitive exam books in the future.
20. Can I visit your store physically?
Currently, apnibooks.pk is an online-only store. We do not have a physical retail outlet.
If you have any other questions, feel free to contact us.
We’re always happy to help you choose the right books for your success 📚